Q. Do you ship outside the United States?
A. We do ship to several countries outside the United States. If you complete the checkout process and experience an error message, please contact us to place your order manually. In those instances, the system is not able to compute the shipping charges automatically.
Q. Do you offer volume discounts?
A. We offer volume discounts on many items. For the volume pricing, please consult the product page. For some items, you will need to add the item to your cart in order to see the volume pricing. In addition, NRA and Gun Owners of America members receive an additional 15% off. Please contact us for details.
Q. What is your return policy?
A. We want you to be satisfied. To that end, we offer a seven (7) day return policy. Just contact us if you would like to return an item. Both outbound and return shipping is not refundable. If you took advantage of our FREE deferred shipping, actual outbound shipping will be deducted from your refund.
Q. Do you offer wholesale pricing?
A. Yes, we do wholesale for brick-and-mortar stores only. In order to open a wholesale account, you must furnish three trade references and substantiate proof of your brick-and-mortar store. If you do not meet the criteria for a wholesale account, you can take advantage of our volume pricing program which is described above.
Q. Why do you only ship to a select few states?
A. Due to the recent Supreme Court decision regarding sales tax, we would be required to collect sales tax in all taxing jurisdictions. This would result in an added expense of registering our business, calculating sales tax and remitting it to over 12,000 different taxing authorities- each with a different formula. We have weighed the added costs versus the lost sales and have made a business decision to ship retail sales to only those states which do not impose a sales tax, destinations within our home state of Pennsylvania, and countries outside the United States. This applies only to retail sales. We continue to ship to wholesale accounts and those customers that can provide a valid sales tax exemption form (e.g., government entities, non-profits, schools, etc.) in all states as those sales are exempt from sales tax reporting requirements.