Shipping and Return Policy

SHIPPING

Retail Customers

We offer several options for your convenience based on the speed which you need your order. For orders shipped to a destination within the continental United States we offer the following shipping choices. We strive to process all orders within 24 hours. Times below are transit times and DO NOT include processing time. We are not responsible for delays outside the estimates below.

Shipping using this option is free for non-clearance and non-sale items as long as you decide to keep the item to select areas. If you return the item for any reason, actual shipping cost will deducted from the refund. Use this option if you are confident that you will keep the item.

All orders our shipped out of our warehouse in Central Pennsylvania. While we strive to ship orders within 24 hours, it may take up to three business days during heavy selling periods or when using our FREE deferred shipping option and our Standard shipping options. Once shipped, your orders should arrive within the time table above.

The map below indicates normal transit times once your order is shipped using the Standard shipping option.

Shipping charges are based on the weight and destination of the order. You may estimate your shipping charges anytime through your shopping cart. This is a high level estimate. Actual shipping with determined during the checkout process prior to paying.

WE DO NOT SHIP TO PO BOXES. All orders must be shipped to a physical address.

Orders are processed Mon-Fri (excluding holidays) during normal business hours.

We do ship outside the continental United States to select countries. If the system has trouble calculating the shipping, we will receive an automated email and will revert with the estimated shipping costs. Buyers are responsible for all shipping and tariffs. Our FREE deferred shipping service is not available for shipments outside the continental US

Once your order shipment is electronically transmitted by the carrier, you will receive a confirmation email with tracking information. This tracking information will also appear in your account. You can track the item from there. If the item is showing delivered, you should contact the carrier directly for further information. Unfortunately we do not have any further information other than that provided from the online tracking information available from their website.

RETURNS

You may return merchandise within 30 days of the receipt date for a refund less shipping charges. All returns must be in resellable condition. Please do not attempt to return merchandise that has been used or not in resellable condition. In such a case, the product will be destroyed at your expense.

If your order arrived damaged or defective, we are more than happy to arrange for a replacement completely at our cost if claimed within 36 hours of delivery of the package (based on the tracking detail provided by the carrier). If you notify us within 24 hours of receipt, we usually can get you the replacement within the originally scheduled promised date. Otherwise, it will be done on a best efforts basis. Please call our toll-free number and speak to a customer service representative.

If you would like to initiate a return, fill out the return form and use the carrier of your choice. Please include a copy of your original packing slip. For your protection, insure the package for full value and send to:

DOMAGRON LLC

Attn: Customer Returns

221 Skyline Drive

Suite 208-379

East Stroudsbrug, PA 18301

Please be sure to mail such that we receive your package within 30-days of your purchase. We are not able to process any returns received after that time frame.

If there was an error in your order, please contact us for resolution.

All returns are subject to a restocking fee ranging from 20% to 50% of the item. In addition, if a package is refused or returned to sender for any reason, we will deduct the cost that we spent on shipping for orders where the customer was not originally charged shipping. We feel strongly that customers should not subsidize the purchasing decisions of other customers. By passing along costs that are directly attributable to the customer that creates them, we are able to keep our costs low to all others.

Wholesale Customers

Wholesale customers may use any method of shipping of their choice. We offer deeply discounted rates to our wholesale customers. Alternative, we may charge collect to your negotiated UPS or FedEx accounts. You will be given th opportunity to select your method of shipping at checkout. Customers are responsible for shipping costs.

WE DO NOT SHIP TO PO BOXES. All orders must be shipped to a physical address.

Orders are processed Mon-Fri (excluding holidays) during normal business hours.

We do ship outside the continental United States to select countries. You should contact us directly by phone prior to placing your Ex-US order.

RETURNS

You may return defective merchandise for like exchange only. You may return resellable merchandise within 30 days of the receipt date for a refund less shipping charge. All returns must be in resellable condition. Please do not attempt to return merchandise that has been used or not in resellable condition. In such a case, the product will be destroyed at your expense.

If there was an error in your order, please contact us for resolution.

All returns are subject to a restocking fee ranging from 20% to 50% of the item.